How we can add value to your business
Success Club
Strategic content & tools delivered from the customer centric perspective. Ideal for business owners and entrepreneurs who have been in operation for up to 2 years and don't have a business background. Monthly subscription program.
Customer Centric Assessment
Understand where you stand and what can you do next when it comes to customer centricity. Bespoke benchmarking and assessment for your business.
Customer Centric Accelerator
Gain deep customer insights, make small tweaks and deliver great business results. 12 week program.
Biz Success
Scale your success through customer centricity. Ideal for growing businesses with 3+ staff. 12 week program.
A bit more about Bright Cherry…
Have you heard of The Age Of The Customer?
Customer centricity is no longer an option… it’s a necessity
We live in The Age of The Customer where customers are blessed with enormous access to goods and services and are empowered by technology and information. For the first time in history, customers have access to global providers at the top of their fingertips. Without you even knowing about it, they compare and evaluate you before they even properly interact with your business.
Customer experience is the new battlefield and customer centricity is is no longer an option… it’s an absolute necessity.
Having consulted large global companies, I know that large corporates are investing millions and billions of dollars into customer centric transformation so that they adapt to ever changing needs of their customers. Whilst the transformation of large organisations is slow, they’ve been on this journey for several years now and are getting really sophisticated in understanding their customers’ wants and needs and addressing them.
Have you heard of The Age Of The Customer? What are you doing about it?
Did You Know…
Only 1 in 26 unhappy customers complain, the rest just leave
Customer advocates are 5x more valuable than average customers
Every bad experience is shared twice as much as a good experience
New customer acquisition is 6-7 times more expensive than keeping an existing customer
How I Can Help
My Services
Succeed through customer centricity
The digital age is moving at an uncontrollable speed, products and prices are commoditised, customers have more choices than ever before. Welcome to “The Age Of The Customer” where customers rule and their decisions are driven by experiences.
Increased knowledge of customers’ wants and needs helps businesses prioritise their activities, improve revenue, reduce costs, improve efficiency and therefore naturally it leads to greater profits.
I specialise in helping my clients thrive through understanding their customers. In particular, I help them understand their customers’ specific wants and needs and help them set up their businesses around their customers to maximise their profitability. In other words, I help them add their cherry on top.
Business success through customer centric concepts and tools
Business scalability using a customer centric approach
Step by step online programs with live Q&A
Easy to digest practical information that doesn't take over your life but fits into it
Testimonials
Silvia has been helping us improve our business. I'm a busy business owner and I've got lots of spinning plates at any one time. It really helps me to bounce ideas off Silvia and get an outsider perspective on what we need to do next. One of the things I really like about the programs is that I can use the content to train my staff. It makes it easy for us to be on the same page.
DeanI now book in around 95% of inquiries and am having trouble keeping up with all the work. I will have to look into expanding now. What a wonderful problem to have.
BenSilvia ran a great workshop in setting effective key performance indicators that drive strategic outcomes. Her KPI framework has been an important part of my ongoing strategy engagements with senior executives, including the CIO, CTO, EGM of Group Shared Services, and the Head of People Services. She delivers her messages clearly, pragmatically, and with passion. I would highly recommend Silvia and her crew to any organisation or team who is serious about delivering the right results for their customers.
AndrewSilvia has helped us optimise activities in our business which has resulted in both cost savings and improved experience for our customers. She's great to work with and although she is no longer a colleague, she will remain a friend and I'd definitely recommend her to others.
ChristianoMy staff applied what they learned and delivered 20% increase in upsell straight away. And that's just after watching one video.
MinaI just LOVE Silvia. What an inspiring and helpful leader she is, her care for your growth is second to none, she really helped me get into the space and ask the right questions for me to take the next step in my business and move forward from where I am to where I want to be, easily and effortlessly, her ability to put things in perspective and break it down for me in to doable steps was such a brilliant relief and I gained awareness. Thank you so much Silvia! Such a wonderful feeling to know where I am and CAN go now!
Crystal