Silvia, Founder of Bright Cherry

How well do you know your customers?

Customer Centricity is no longer an option – it’s a necessity…

Your customers lead you to business success

Reaching your goals has never been so simple

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Find out more about the importance of placing your customer at the centre of everything you do

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How we can add value to your business

Prize Cup

Success Club

Strategic content & tools delivered from the customer centric perspective. Ideal for business owners and entrepreneurs who have been in operation for up to 2 years and don't have a business background. Monthly subscription program.

Brief Case

Customer Centric Assessment

Understand where you stand and what can you do next when it comes to customer centricity. Bespoke benchmarking and assessment for your business.

Shaking Hands

Customer Centric Accelerator

Gain deep customer insights, make small tweaks and deliver great business results. 12 week program.

Advisory

Biz Success

Scale your success through customer centricity. Ideal for growing businesses with 3+ staff. 12 week program.

A bit more about Bright Cherry…

Have you heard of The Age Of The Customer?

Customer centricity is no longer an option… it’s a necessity

We live in The Age of The Customer where customers are blessed with enormous access to goods and services and are empowered by technology and information. For the first time in history, customers have access to global providers at the top of their fingertips. Without you even knowing about it, they compare and evaluate you before they even properly interact with your business.

Customer experience is the new battlefield and customer centricity is is no longer an option… it’s an absolute necessity.

Having consulted large global companies, I know that large corporates are investing millions and billions of dollars into customer centric transformation so that they adapt to ever changing needs of their customers. Whilst the transformation of large organisations is slow, they’ve been on this journey for several years now and are getting really sophisticated in understanding their customers’ wants and needs and addressing them.

Have you heard of The Age Of The Customer? What are you doing about it?

Did You Know…

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Only 1 in 26 unhappy customers complain, the rest just leave

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Customer advocates are 5x more valuable than average customers

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Every bad experience is shared twice as much as a good experience

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New customer acquisition is 6-7 times more expensive than keeping an existing customer

How I Can Help

My Services

Succeed through customer centricity

The digital age is moving at an uncontrollable speed, products and prices are commoditised, customers have more choices than ever before. Welcome to “The Age Of The Customer” where customers rule and their decisions are driven by experiences.

Increased knowledge of customers’ wants and needs helps businesses prioritise their activities, improve revenue, reduce costs, improve efficiency and therefore naturally it leads to greater profits.

I specialise in helping my clients thrive through understanding their customers. In particular, I help them understand their customers’ specific wants and needs and help them set up their businesses around their customers to maximise their profitability. In other words, I help them add their cherry on top.

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Business success through customer centric concepts and tools

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Business scalability using a customer centric approach

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Step by step online programs with live Q&A

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Easy to digest practical information that doesn't take over your life but fits into it

Let me help you get started.

Bright Cherry

Add your cherry on top.

© 2017 Bright Cherry Pty Ltd.