My Blogs

How to improve your online reputation and customer reviews

How to improve your online reputation and customer reviews

All of us have done it! All of us have gone online, researched a provider - and before we have decided to go with them, checked the online reviews to help make up our mind. It’s strange how the experiences of people whom we don’t know and might not even like or agree...

6-steps to improve Customer Experience through Staff Engagement.

6-steps to improve Customer Experience through Staff Engagement.

With Customer Experience trending high on executives’ to-do lists, many organisations are keeping busy figuring out ideal recipes to satisfy their customers’ taste buds while following the organisation's overall strategy. Topics such as Omni-channel interactions and...

Need a Customer Experience boost? Set the right KPIs!

Need a Customer Experience boost? Set the right KPIs!

  Since NPS took over the world, the ‘likelihood to recommend’ has become the single most important score tracking loyalty and customer experience in literally millions of companies across the world. But regardless of what types of scores businesses decide to...

Stop servicing shareholders!

Stop servicing shareholders!

“Stop servicing shareholders?! Who is this person and has she gone crazy?!” Ok, I agree, the statement is a little controversial. But before you abandon this page, hear me out just a little more and perhaps you’ll end up changing your mind forever. It’s all about...